For our residents and clients this means;
- Listening to you, your family or advocate to understand about how you want to live your life
- Working with you to determine how this can happen
- Providing support to enable you to achieve this
For our team this means;
- Listening to you about your work and career goals
- Working with you to determine how this can happen
- Providing support so you can achieve this.
For our greater community (including our stakeholders) this means;
- Listening to your requirements
- Negotiating on how these can be achieved
- Providing our agreed outcome
Della Crocker, lives at Wynyard Care Centre
Della Crocker, Wynyard Care Centre Resident, tells how our strategy was applied uniquely to her.
We listen to you, your family or advocate to understand how you want to live your life
I moved into Synovum Care Wynyard whilst waiting for the new small scale living extension to be finished.
Upon completion, I moved into my own room with an ensuite.
I was not content after the move; I like the idea of having my own freedom including access to the kitchen and choosing my own meals, wake up and bedtimes but I felt overwhelmed with the house, my room and the grand furnishings and something was missing.
We work with you to determine how your choices can be made possible
After sitting down with my family and the team at the nursing home (Synovum Care Centre) we worked out that I missed the hustle and bustle of the main centre and the friends I had made.
We provide support to enable you to achieve this
It was decided that I would move back into the main centre right away and that the team would:
- Allocate me a single room
- Ensure I could visit my friend Pat Bell in the next extension whenever I wanted
- Allow me where possible to make decisions on how I want to spend my day, and
- Support me in my daily activities but not do it for me