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Our Direction
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A new direction in aged care “Your Life. Your Way.”
We listen to you – We work with you – We support you
For our customers this means:
- Listening to you, your family or advocate to understand about how you want to live your life
- Working with you to determine how this can happen
- Providing support to enable you to achieve this
For our team this means:
- Listening to you about your work and career goals
- Working with you to determine how this can happen
- Providing support so you can achieve this.
For our greater community (including our stakeholders) this means:
- Listening to your requirements
- Negotiating on how these can be achieved
- Providing our agreed outcome
We do this by providing creative solutions for complex needs to deliver a positive difference in people’s lives.
- Creating a community that supports our customers and team to live their best possible life.
- Having a flexible approach to care and service delivery
- Providing services to people who have been dismissed by others as “challenging”, for various reasons
- behaviour related due to a diagnosis of dementia, acquired brain injury or disability
- financially and/or socially disadvantaged and homeless or at risk of becoming homeless
- a person who doesn’t fit within the expected aged care system
- people who have fallen through the cracks in our health and aged care systems
- Providing services between your home and ours across a broad spectrum of service delivery models in an effort to provide targeted solutions
- residential care
- home care
- emergency, short stay and longer term respite
- transitional care services and rehabilitation
- privately funded services
- internally based day care services
- Protecting our customers and team by re-directing anyone who we believe poses a serious risk to themselves or others
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